SHIPPING & RETURNS
SHIPPING POLICY
We are delighted to offer free standard shipping for all orders placed through our website. Products will arrive 3-7 business days after placing an order, depending on the customer’s location and the delivery timeline of the shipping company.
Should the product be damaged in the shipping process fuzein will replace the product free of charge if the faulty product was due to the shipping company. This replacement will only be provided if the reason for the faulty product is clearly proven to be directly due to the actions of the shipping company. fuzein will ship domestically through FedEx Ground Shipping and internationally through DHL Express.
REFUND POLICY
fuzein is dedicated to providing high-quality products that meet our customers’ needs. To ensure a fair and consistent experience, we have developed the following guidelines for product returns:
Eligibility for Refunds: Refunds are only eligible after a minimum period of 30 days from the date of purchase. This allows time for customers to fully experience the benefits of our product before initiating a refund. We encourage customers to give fuzein a fair trial to maximize its intended e ects.
Refund Process and Timeline: Once a return is approved, we will initiate the refund process, which typically takes 5-7 business days. Refunds will be credited to the original payment method. For safety and regulatory reasons, we cannot accept returns of opened packets; therefore, customers are welcome to keep any remaining packets after the refund has been processed.
Refund Limitations and Account Restrictions: fuzein aims to maintain a balanced and fair return policy. If excessive refund requests occur within a given year, we reserve the right to place restrictions on the customer’s account. This may include a
suspension of purchasing privileges to ensure that our products are used responsibly and fairly.
Our return policy is designed with both customer satisfaction and quality standards in mind. By following these guidelines, we strive to offer a positive experience while maintaining the integrity of our products.
Thank you for choosing fuzein!